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 Nabaztag won't connect!

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MarkG
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MessageSujet: Nabaztag won't connect!   Nabaztag won't connect! I_icon_minitimeMar 10 Oct 2006 - 5:11

I've had my nabaztag for about a week now, and had no problems getting it connected to my wireless network. In fact, I was very impressed at how simple the solution was for configuring the settings.

Anyway, I got to 3 green lights in no time, but I can't get the rabbit to connect to the website - the nose flashes orange, and won't connect. Eventually it gives up and all the lights flash orange until I unplug it. I don't have any sites blocked on my router - the funny thing is, that the router logs do not even show the device trying to access the website - it logs all access, successful and failed.

I've e-mailed support, but they are amazingly unresponsive - 3 days for the first response which merely said, check that you're not blocking any sites on the router, and then I haven't heard any response from my reply. Am I missing something?
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aerosmiss
Yellow Subadmin
aerosmiss

Age : 51
Localisation : Paris
Nabaztag : Zvi (V1) et Zeev (V2)
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MessageSujet: Re: Nabaztag won't connect!   Nabaztag won't connect! I_icon_minitimeMar 10 Oct 2006 - 8:01

Hi,

I don't understand : you have your rabbit since a week, and since a week you can't reach the nabaztag website or is it since some few days?

Did you registered your nabz on the nabaztag website?
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MarkG
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MessageSujet: Re: Nabaztag won't connect!   Nabaztag won't connect! I_icon_minitimeMar 10 Oct 2006 - 16:19

aerosmiss a écrit:

I don't understand : you have your rabbit since a week, and since a week you can't reach the nabaztag website or is it since some few days?
I haven't been able to connect AT ALL. I sent a mail to the support team the first night, but haven't had much luck with them.

aerosmiss a écrit:
Did you registered your nabz on the nabaztag website?
I cannot register until the nabaztag is connected. I got a response on another forum from BK, so hopefully support will contact me soon!
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CKok
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MessageSujet: Re: Nabaztag won't connect!   Nabaztag won't connect! I_icon_minitimeJeu 28 Déc 2006 - 9:18

I have the same problem with my brandnew tag/tag - three green lights at the bottom - orange blinking at the nose and no connection yet.
I do have WEP, DHCP enabled.

I have sent the support a message and an answer back with a number of websites.

MarkG said he got a response from BK (?), can you tell me what response you got?
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vi-vi-vi
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MessageSujet: Re: Nabaztag won't connect!   Nabaztag won't connect! I_icon_minitimeJeu 28 Déc 2006 - 15:28

I am having this exact same problem with V2 no problems at all with V1. I have checked my settings several times over the past few days, any help would be great.

Many Thanks
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Xango
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MessageSujet: Re: Nabaztag won't connect!   Nabaztag won't connect! I_icon_minitimeJeu 28 Déc 2006 - 16:38

My Nabaztag doesn't work since a month ago or so. I guess this is a Violet problem which is out of control. What a crash, especially when launching the tag/tag yellownabzsad

This is not serious, and what is astonishing is not getting any official information on our mail accounts
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sipig
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Age : 54
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MessageSujet: Re: Nabaztag won't connect!   Nabaztag won't connect! I_icon_minitimeVen 29 Déc 2006 - 21:17

I've just come back from a week's holiday. Before then my Nabaztag could connect - when the servers were up, which admittedly wasn't often during the previous couple of weeks. When he couldn't connect, I would get three green lights before they all started blinking orange.

I have returned from holiday today and surprise, surprise all lights were orange, so I powered down and back up again. Since then - nothing. No green lights at all. First light flashed orange for a couple of seconds then ALL orange.

Nothing has changed about my network setup while I have been away, so I don't know what to do.

Any suggestions, anyone...?
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MessageSujet: Re: Nabaztag won't connect!   Nabaztag won't connect! I_icon_minitime

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