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 How long does it take to get a reply?

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SusieM
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Localisation : UK
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MessageSujet: How long does it take to get a reply?   How long does it take to get a reply? Icon_minitimeMer 14 Jan 2009 - 16:16

How many days must one wait to get a reply to a support question from Violet? I raised a ticket on Saturday but have heard nothing back from them apart from the automated reply.
I bought a second hand rabbit and am desperate to get him registered to me. The previous owner says that he has notified Violet so I cannot understand why the long delay.
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dandush
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dandush

Localisation : London, UK
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MessageSujet: Re: How long does it take to get a reply?   How long does it take to get a reply? Icon_minitimeMer 14 Jan 2009 - 16:23

Can take anything up to 5 working days sometimes. nabzsteam
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SusieM
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MessageSujet: Re: How long does it take to get a reply?   How long does it take to get a reply? Icon_minitimeJeu 15 Jan 2009 - 19:18

Thanks for your reply.
HAve now got Kalulu alive - but it has been a frustrating few days.
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