I was having difficulty whereby my lapin v2 was "well connected" according to the documentation with the strobing purple light at the base - but no messages were being read and no animation.
My online profile was marked as "OFFLINE".
The bug blog indicates a corrective procedure of connecting using the 'first created account" - possibly ok if you created multiple accounts.
I ended up creating a second account against all recommendations and in the process I realised that I had made a mistake with my lapin MAC address. (I had typed 0 instead of D... hey, it was dark).
With the new account and the correct MAC address, all works well now.
Shouldn't the account creation process block the accounts which have not already had the bunny 'sign in' to avoid this problem ?