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 Duplicate accounts

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AuteurMessage
CharAp
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Localisation : England
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MessageSujet: Duplicate accounts   Duplicate accounts Icon_minitimeMer 7 Fév 2007 - 17:56

I had problems setting up my Nabaztag tag today and ended up with two accounts. Now my Nabaztag tag just sits there with a purple light underneath refusing to do anything. I have emailed support@nabaztag.com and violet@nabaztag.com re clearing the first account and giving them the MAC number and the account that I want to keep, but I have heard nothing back. How long does this process normally take? Is there any other way to start again from scratch?

Thanks in advance
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NaBoByZ
Nabazteur Courtois
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Localisation : Btx
Nabaztag : NaBoByZ
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MessageSujet: Re: Duplicate accounts   Duplicate accounts Icon_minitimeMer 7 Fév 2007 - 17:58

It could take one day to one week. Violet support will email you when it will be done.
No another way to start again sorry...
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CharAp
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Localisation : England
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MessageSujet: Re: Duplicate accounts   Duplicate accounts Icon_minitimeMer 7 Fév 2007 - 18:06

NaBoByZ a écrit:
It could take one day to one week. Violet support will email you when it will be done.
No another way to start again sorry...


That's a pain, I was hoping to get some time to configure my rabbit tomorrow.

Could this comment I have just found elsewhere on the forum help me?
"An important message for those Tag/tags (you don't need to email bug@violet.net if you have a Nabaztag) that have purple lights at the base but who see that they're "Offline" on their profile and get the message "You must be logged in" in the NabLife section :
-Erase your cookies and your navigator's cache
-Go to <http://my.nabaztag.com> and use the FIRST account name and password that you had created when registering your Rabbit (in case you tried to sign up more than once)
-You Rabbit should now be recognized by the site

If this still doesn't work, send us a mail at bug@violet.net and tell us your Rabbit's serial number and the Nabname you used when first registering."
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aerosmiss
Yellow Subadmin
aerosmiss


Age : 56
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Nabaztag : Zvi (V1) et Zeev (V2)
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MessageSujet: Re: Duplicate accounts   Duplicate accounts Icon_minitimeMer 7 Fév 2007 - 18:10

Hi,

For this kind of problem (severals account for one MAC number) you'd better write to bug@violet.net

Try the thing you copy, come back and tell us if it's ok please yellownabzsmile
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http://aerosmiss.free.fr
CharAp
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Localisation : England
Nbr de messages : 6
Carottes : 6503

Duplicate accounts Empty
MessageSujet: Re: Duplicate accounts   Duplicate accounts Icon_minitimeMer 7 Fév 2007 - 18:12

aerosmiss a écrit:
Hi,

For this kind of problem (severals account for one MAC number) you'd better write to bug@violet.net

Try the thing you copy, come back and tell us if it's ok please yellownabzsmile

I will try it when I get home tonight (wife permitting) or failing that, in the morning. I will let you know what happens.

Charles
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aerosmiss
Yellow Subadmin
aerosmiss


Age : 56
Localisation : Paris
Nabaztag : Zvi (V1) et Zeev (V2)
Nbr de messages : 10056
Carottes : 7029

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MessageSujet: Re: Duplicate accounts   Duplicate accounts Icon_minitimeMer 7 Fév 2007 - 18:17

Ok, thanks yellownabzwink
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http://aerosmiss.free.fr
CharAp
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Localisation : England
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MessageSujet: Re: Duplicate accounts   Duplicate accounts Icon_minitimeJeu 8 Fév 2007 - 11:09

I had an email from bug@violet.net last night saying my accounts had been sorted and they were right. I can now use my rabbit.

I do have a few problems though:
1) Although I have set myself up as on GMT, my rabbit thinks it is on Eurpean time, how do I correct this?

2) The closk is actually 55 minutes fast, can I make it more accurate?

Thanks

Charles
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NaBoByZ
Nabazteur Courtois
Nabazteur Courtois
NaBoByZ


Localisation : Btx
Nabaztag : NaBoByZ
Nbr de messages : 4349
Carottes : 6642

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MessageSujet: Re: Duplicate accounts   Duplicate accounts Icon_minitimeJeu 8 Fév 2007 - 11:21

hello : You can change it on :

http://my.nabaztag.com/vl/action/myTerrier.do?onglet=MesPreferences

In Preference / Time Zone Section
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