WandaJ! Speak to me!

I think my nabaztag/tag, which I bought new, but somehow came in an opened box :| has been registered before. At any rate, she connects to Violet's servers, and is responding to something (I get MTV news at 5 am. Oh joy. And she always tells me it's snowing).

Best I can tell is that she was RMA'd due to buyer remorse, and now I have her.

The problem is, I can't make her do what I want. I can't subscribe to services, update my profile, or anything. I assume because of the duplicated SN.

She works fine with the OpenNab demo... I get her to respond to my commands and everything. Not so with Violet.

Will Violet be able to reset my Serial Number? How difficult is that for them to do? Is it a speedy process (I know it's Easter and I probably won't get her fixed today or tomorrow, I've been trying since Friday to determine her major malfunction. I have several disjointed messages in to tech support) I really want my bunny to work, and not have to send her back for one that hasn't been registered.

Anyone here run into that before?

Aussi, je parle francais un peu. J'espere parler plus bien avec mon lapin. (Please forgive me for mangling the language.)

Wj

Where did you buy your bunny ?

ThinkGeek... I've ordered stuff from them before, and they're great... I'm just a little perturbed my bunny was opened.

The tape was off the box, and the bunny was pretty much out of the little clamshell she was supposed to be twist tied into, so it tipped me off that she probably was a return...

Wj

When you are sending a message to your rabbit, does he play it?

If you think that your rabbit is a returned one, maybe you'd contact thinkgeek to ask them to exchage it for a new one.

When you created your account on my.nabaztag.com website, did you create several accounts? If it's your case you have to send a mail to the support with the MAC number of your rabbit (under its bottom), the nabnames you created and the one you wanna keep.

Use this webpage : http://help.nabaztag.com/index.php?langue=3&type=1

If it's that case I mean your bunny was already used, but you seem in love of it, Violet's support will make good association between your rabbit and your serial number.

Thanks guys. I guess that's what I really wanted to know, if Violet could do that easily, associate my bunny with my serial number.

My bunny isn't getting any messages I send, or that anyone else sends me, but it sure is getting SOME sort of messages, because she says random things at random times, and the radio works. I can also ask her for the weather, and dutifully she'll tell me it's snowing (which it's not. Where ever the previous owner was, it snows a lot though.)

So I know she's communicating on some level. And when I used a public OpenNab server to test her, she worked fine when I sent the SN a command. So I'm assuming it's a messed up SN on Violet's database.

I did register a few accounts, which I told Violet about in my help ticket, because I was having issues and someone told me it might help (of course, it didn't). I don't know if it's a problem either, but when I was trying to register her, I had a computer glitch in the middle, and ended up not completing the registration, so I entered the SN in twice on the same username. I don't think that would mess it up, since it still would have been associated with my username, but maybe it did.

So I guess I'll sit tight till Violet gets in touch with me. Hopefully they'll be able to put her right Monday.

I sort of hate to return her to ThinkGeek and wait another week or so for a new bunny, when she seems to work okay and it's something that could pretty easily be sorted with a database tweak.

Thanks again, though, for your responses. Makes me feel a bit better.

take care
Wj

I think Violet's support can do that. Don't forget to give them your serial number all your account (nabname) and the only account you want to still having.

In my mind and for french rabbit they do that so I guess for worldwide rabbit it's the same

See you