New site - New problems

Hi,
I'm quite new to Nabaztag/tag world and after a week of attempts finally I succeded in the site registration (my serial number was wrong..) but some days ago all my work vanished!
The site appearance has changed and so it is for my profile that is no more available!
I still have an account on my.nabaztag but i cannot log in (an error is shown) and even if my rabbit has its own violet-blinking light, I can not register it again.
So my rabbit functions are not available to my control and the only work my rabbit is able to do is to say random speech during the day...
Are you experiencing the same problems?
Thanks

Hi,
Some of us have had problems, yes, but now everything seems fine regarding this particular issue. Your rabbit is probably still registered in the new interface because it's after all just an interface... But, as you have tried to log in (with your e-mail address, right ?) and it didn't work, you'd probably better contact Violet...

ok, thanks
I'll contact the support.
Just one question: is it possible that during the registration my rabbit can not be found even if it has its purple light blinking, it speaks asking for a registration and telling random tips?

Yes, this is possible!

First of all: the purple light underneath the rabbit that tells you your rabbit is perfectly connected: Forget about it! Once, you got the Nabaztag connected for a few seconds, you cannot rely on that light anymore! Even if you pull the router from the wallet, the rabbit will still flash purple underneath!... then the WLAN connection of your router to your nabaztag aborts at some point and then your rabbit reacts like half-dead.


First of all: Have a look at your router's manufacturer's ENGLISH website (English is most likely updated first than anything localized) whether there is a firmware update for yours.

For my Netgear WPN824v2 on the North America site (and only there!!!) there is a new firmware release from December, 16th which fixes some DHCP IP address assignment issues:

http://kbserver.netgear.com/release_notes/d103386.asp

It changes the GUI of my router to English but better than having problems!


Secondly: Assure the wireless signal is good! Put your rabbit into blue mode:

old: http://help.nabaztag.com/fiche.php?langue=3&fiche=15
/tag : http://help.nabaztag.com/fiche.php?langue=3&fiche=45

Open the configuration page in your browser (http://192.168.0.1)

Read the signal strength's. 6 or below? Too weak, re-position your router or rabbit and make it fit.

Then if the connection stands it stands and your Nabaztag / /tag will work perfectly. Once a day or so it still disconnects? Well, then the Violet server had a hickup but your rabbit will now successfully reconnect without issues!

Why am I feeling I've read this elesewhere a few minutes ago ?

Hunta_de_la_Radieuse a écrit:

Why am I feeling I've read this elesewhere a few minutes ago ?

Because the same answer fits to both posts. What do we learn from this? The purple light underneath is not reliable at all!