Time zone shift on my rabbit

Hello,

My rabbit doesn’t seem to be going to sleep on Saturday Morning and waking up at the right time on Monday Morning.

On Saturday mornings, instead of being asleep until 10am (as it’s configured online), it wakes up like it was a Friday.

On Monday mornings, the alarm isn’t going off (like it’s a Sunday).

It’s like my rabbit thinks it’s a day behind?

The only thing I can think might have caused it is that when I first configured it, I was in San Jose, California, and I’ve since brought it back to Australia and changed it to an Australian time zone.

Does anyone know how to fix the date on my rabbit so it’s correctly set to the Australian AEST timezone? (I’ve already done this in the administrative interface, but I’m still having the problems I’ve described above)

Thanks!

Hey Billy and Vicki,

This is BK from Violet. I think if you deactivate the services which aren't working properly, apply the timezone changes, and then reactivate the services... that might work.

If you can't get it fixed in a few days, post back here and let me know and also e-mail support@nabaztag.com

No good. Tried removing all of the services from the rabbit, re-applying the time zone, alarm, etc, and it's still not working.

Please help! I slept in this morning (Monday), because my Nabaztag alarm didn't go off, and got woken up at 6:30am on Saturday! (which was bad, because I stayed out late Friday night drinking... ouch!)

Billy

I was thinking, can't you just reset the date that's recorded on your servers for my rabbit, and set it forward a day? It thinks it's yesterday, so by moving the date forward by one day, it should fix it.

Please help. It really is quite frustrating, and hard to use it properly with it broken like this

Billy

This problem still hasn't been fixed

I've emailed the support desk again today to see if they can delete my account so I can re-create it again.

Good idea, I think it could be a solution, but it's very annoying ... and i don't see why the rabbit is delay...

Tell us the furtherance with the support ! And don't loose hope !!

I'm losing hope... I sent my first query to the Nabaztag support desk on the 14 November and never received a reply. I sent another reminder email 2 days ago, and I still haven't received a reply.

And to compound matters, now half of my morning services aren't working any more. I used to have it read out BBC News, the NY Times, and People. Now none of them work. Not even the weather...

When I first got my Nabaztag, I told all my friends just how fantastic it was. Now all I seem to be doing is complaining about how bad it is, and the lack of support I receive.

I'm really disappointed with it all... I hope it gets fixed soon

Billy

BillyandVickisSillyRabbit a écrit:

I'm losing hope... I sent my first query to the Nabaztag support desk on the 14 November and never received a reply. I sent another reminder email 2 days ago, and I still haven't received a reply.

Try posting on http://nabaztalk.com .
There are some Violet employees on the site
who tend to work faster than the support desk.

Take care,
Rebecca

hey billy, i posted a response to you on the nabaztalk forum if you want to check it out !

http://nabaztalk.com/forum/viewtopic.php?pid=414#p414